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Home >Store Policies
Store Policies
Table of Contents
* Click a specific title (below) to be taken directly to the corresponding section of information

 Customer Agreements
 Store Policy Changes
 Our Goal
  Customer Assistance and Contact Information
 Ordering/Shipping/Returns Information & Policies
 Holiday Ordering/Delivery
 Product Images/Colors On Our Website
 Pricing
 Pricing and Tax
 
Currency
 Copyright Notice
 Jurisdiction
 Product(s) Disclaimer
 Satisfaction Guarantee
 Newsletter/Mailing List
 Thank You!


 Customer Agreements
* Please know that you must agree with our Store Policies, as well as our other policies listed within the Customer Service Departments, in order to finalize your purchase with us, either by telephone or online ordering.
 

* Please note that all orders are carefully reviewed and are subject to our approval. Although this rarely happens, we reserve the right to cancel any order. On rare occasions, prices, availability and other circumstances with our designers are subject to change prior to shipment. Should this occur, you will be notified by email or phone. If we cancel your order, you will be refunded in full promptly. We thank you for your cooperation and understanding.

* We are not responsible for typographical errors.

* If you should have any questions about our policies, please contact us before you place your order.

  Policy Changes
From time to time, we may find it necessary to alter/change certain store policies. Please review our Store Policy page, as well as our Customer Service pages (available on our Home Page, listed under Customer Service) often for changes and updates, as they are subject to change without notice.  Thank you.

  Our Goal
Our number one goal is to provide you with outstanding customer service! We greatly value your business and we want your online experience with us to be easy and enjoyable. We are dedicated to answering your questions and concerns in a friendly, professional manner.   
 
  Customer Assistance and Contact Information
For Customer Assistance and Contact Information, please click here:


  Ordering/Shipping/Returns Information & Policies
For Ordering & Shipping Information, including our shipping charges and return policies, please click here:

  Holiday Ordering/Delivery
Please order items as soon as possible before the big holiday rush occurs.  By doing so, you will ensure the best selection and allow for standard delivery charges (as well as avoiding the heartbreak of missing a shipping deadline and not receiving your package in time for a particular holiday, especially Christmas).

  Product Images/Colors On Our Website
Please note that we have tried, to the best of our technical abilities, to display the colors of all of our products on our website as accurately as possible.  The colors that you view will depend greatly on the Internet browser that you are using, as well as the computer monitor that you are using and the settings in which you have specified for your monitor.  We will not be responsible for color discrepancies.

  Errors On Our Website
Please know that we have taken great care to list our product information, descriptions, images and prices to be as free from error and as up to date as humanly possible.  We reserve the right to correct any errors and omissions from our site, as well as updating our site at any time, including after an order is submitted, and to further change any information or prices, without due notice.

  Pricing and Tax
Prices and product availibility are subject to change without notice.  Colorado State residents are automatically charged applicable sales tax.

  Currency
All prices displayed on this website are in U.S. currency and are valid only in the United States.  Prices and product availablity are subject to change without notice.

  Copyright Notice

All content on this internet site is the property of Upscale Pup or its content suppliers and is protected by U.S. and international copyright laws. 

In addition, all software used on this site is the property of Upscale Pup or its software suppliers and therefore is protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource.  Any other use of this site, including the modification, distribution, reproduction, republication, display, transmission, or performance of the content on this site is strictly prohibited

Copyright 2004-2008 Upscale Pup, Inc. All rights reserved. 

  Jurisdiction
Upscale Pup operates this Internet Site from its office within the United States.  Upscale Pup makes no representations that materials and content on the Site are legal or appropriate for use from outside the United States. If accessing said Internet Site from other locations, a person does so at their own risk, and as such is responsible for compliance with any and all local laws. Upscale Pup Internet Site may NOT be used in violation of U.S. export laws and regulations.  Further, this Agreement will be governed by and construed in accordance with the laws of the State of Colorado.  Any action brought to enforce this Agreement or in reference to matters related to the Site will be brought in either the State or Federal Courts of the State of Colorado; provided, however, that notwithstanding anything contained in this Agreement to the contrary, Upscale Pup shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce Company's rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the said Site of Upscale Pup must be commenced within one (1) year after the claim arises.

If any part of this Agreement is deemed unlawful, void, or unenforceable for any reason, that provision will be severed from this Agreement and the remaining parts of this Agreement will remain in force. This Agreement constitutes the entire agreement between you and Upscale Pup concerning your use of the Site, and the Agreement will not be changed in any way, except in writing, and must be signed by both parties.

  Product(s) Disclaimer
Upscale Pup (a/k/a UpscalePup.com ) and its subsidiaries make no further representation, express or implied, regarding any product or products featured within this internet site. Upscale Pup expressly disclaims any implied warranties of merchantability or fitness for a particular purpose.  In addition, Upscale Pup(a/k/a www.UpscalePup.com ) shall not be held liable for any loss, liability, or damages (including direct or indirect) or any consequential damages, which may stem from using any product contained herewithin this site or the related use of any product within this site. Upscale Pup will not be held liable for loss of profits, lost revenue and any of the like related to products or use of related products purchased from this internet site.

  Satisfaction Guarantee
We are committed to being your favorite place to shop online for unique and charming pampered pet products. Our goal is to provide you with exceptional customer service and satisfaction.  Please do not hesitate to contact us if there is a problem or if you need help with your order.  

  Thank You!
Last, but not least, we want to say a huge "Thank You" to all of our wonderful, happy customers. It is our pleasure to serve you and all of your wonderful pets!



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