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Home >eGift Certificate FAQs
eGift Certificate FAQs

How do I purchase an Upscale Pup eGift Certificate?
How much will the delivery of my eGift Certificate cost?
How will my eGift Certificate be delivered?
What will be included on the eGift Certificate that is sent?
How fast will my eGift Certificate be received?
How will I know that my eGift Certificate is received?
How do I redeem my upscalepup.com eGift Certificate?
Can I use multiple eGift Certificates on one order?
Will I be charged sales tax on my eGift Certificate?
What if I need to make a return or exchange?
How do I check my eGift Certificate balance?
What forms of payment do you accept for eGift Certificates?
What are the eGift Certificate Terms and Conditions?
How do I contact you with further eGift Certificate questions?



How do I purchase an Upscale Pup eGift Certificate?
eGift Certificates can be purchased online via upscalepup.com and by calling us toll-free at 866-PET-TAIL (866-738-8245).

How much will the delivery of my eGift Certificate cost?
There is no charge for eGift Certificate email delivery.

How will my eGift Certificate be delivered to my gift recipient?
eGift Certificates are delivered via e-mail (using the exact email address that you provided on your Gift Certificate Order Form).

What will be included on the eGift Certificate that is sent?
We will include the senderís name and email address as well as your personal message, if provided. Your eGift Certificate will also include a eGift Number that your recipient will need to use in order to redeem their gift.

How fast will my eGift Certificate be received?
If there are no issues with the order, your eGift Certificate will be received within six (6) hours of order placement.

How will I know that my eGift Certificate is received correctly?
We will notify you, via your email address, when your eGift Certificate is emailed to your recipient.

Please Note
Because spam filters may block incoming e-mail, we encourage you to contact the recipient directly to make sure your eGift Certificate reaches its destination. If there are any problems, please contact us and we are happy to help.

How do I redeem my upscalepup.com eGift Certificate?
You can redeem your eGift Certificate in two ways:

(1) Online
  • Please visit upscalepup.com and shop as usual.
  • Select the products that you want to purchase and click, "Checkout." Follow the regular checkout procedure when you are ready.
  • Next, on the Shipping & Payment page of your online checkout, please click "Gift Certificate" listed under "Payment Method." You will then be given the opportunity to enter your eGift Number on the next page of the checkout process, entitled "Payment Details."
  • Finally, please enter your eGift Number inside the Gift Certificate Box provided. Your eGift Number will be calculated automatically.
  • If the total amount of your order exceeds the total value on your Upscale Pup eGift Certificate, your credit card will be charged the remaining balance. All of the value on your Upscale Pup eGift Certificate will be used first before any amount is charged to your credit card.
  • If the amount of your order is less than the value on your eGift Certificate, your credit card will not be charged.
(2) By Telephone
  • Simply let your customer care representative know your desire to pay for your purchase with your eGift Certificate and please have your eGift Number ready.
Can I use multiple eGift Certificates on one order?
No. Only one upscalpup.com eGift Certificate may be used per order.

Will I be charged sales tax on my eGift Certificate?
Purchases paid for with upscalepup.com eGift Certificates are subject to applicable sales tax.

What if I need to make a return or exchange?
Refunds for returned items will be credited to the original payment method. Please click here for more information about returns and exchanges: Gift Services Department

How do I check my eGift Certificate balance?
You must have an online account that you created on upscalepup.com to check your balance. Once you are logged in, go to "Gift Certificates" at the top of the homepage and you will be prompted to check your balance. Type in your eNumber that you were issued and the system will reveal your balance.

What forms of payment do you accept for eGift Certificates?
A valid credit card is required when making a purchase using an upscalepup.com eGift Certificate. The purchase price of an eGift Certificate is not included in the calculation of shipping and handling charges and does not count toward fulfilling a minimum required purchase threshold for special offers.

What are the eGift Certificate Terms and Conditions?
By purchasing an eGift Certificate, you agree to the upscalepup.com eGift Certificate Terms and Conditions, outlined within this page and referred to as "eGift Certificate Terms and Conditions" in addition to Upscale Pup Store Terms and Conditions and our Privacy Policy Upscalepup.com eGift Certificates are only valid online at upscalepup.com and via orders placed by phone. eGift Certificates can be redeemed for upscalepup.com merchandise only and have no cash redeemable value.

eGift Certificate Terms and Conditions UPSCALE PUP AND OUR AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN UPSCALEPUP.COM EGIFT CERTIFICATE CODE IS NONFUNCTIONAL, THE SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE TO REPLACE THE UPSCALEPUP.COM EGIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY BE INAPPLICABLE AND ADDITIONAL RIGHTS MAY APPLY.

I have further questions about Upscale Pup eGift Certificates that were not answered here. How do I contact you?
Please call us toll-free 866-738-8245 or email us for a faster response.


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