Upscale Pup1  
Free Shipping Offer
My Account | Order Status | Shopping Cart
Call Toll Free  
spacer
spacer
Home About Us Bestsellers New Arrivals Sales & Specials Final Clearance Customer Care
spacer
spacer
Home >Boutique FAQs
Boutique FAQs

What are your store hours of operation?
What are your telephone hours of operation?
Do you have a toll-free telephone number?
What is your mailing address?
How can I get a faster response to my inquiry?
What are your shipping/handling rates?
Do you offer free shipping?
Do you charge sales tax?
What is your return policy?
How do I submit wholesale products and information to your Boutique?
Do you offer a mail order catalog?
What do I do if I have a special order request?
Do you carry all of the items shown on your website in your warehouse?
Do you offer gift wrapping services?
Is there anything I should know about holiday delivery?
Do you have a physical store location that I can visit?





What are your store hours of operation?
You may order electronically from our user-friendly, secure website 24 Hours/Day, 7 Days/Week.

What are your telephone hours of operation?
Monday-Friday 12:00 Noon - 8:00 PM (Eastern Time) We are closed Saturday and Sunday and we do not process orders or answer calls on the weekend.

Please Note
If you receive our voicemail during regular business hours, we are probably on another line. Please leave a brief message and we will return your call within 48 hours. You may leave a voice message and/or send an e-mail, if you like. Either way, we will get back with you ASAP.

Do you have a toll-free telephone number?
Yes! It's 866-PET-TAIL (866-738-8245)

What is your mailing address?
Upscale Pup
191 Pine Cone Dr
Ormond Beach, FL 32174

How can I get a faster response to my inquiry?
For a faster response, please email Customer Care.

What are your shipping/handling rates?
Please view our Shipping Chart

Do you offer free shipping?
We occasionally email monthly updates, which sometimes include free shipping offers and coupons.  To receive such coupons and specials, please sign up to our mailing list.

Do you charge sales tax?
Florida State residents are automatically charged applicable sales tax.  We do not charge any sales tax for orders that ship outside Florida.  The state sales tax rate is 6.5%. 

What is your return policy?
We want you to be completely satisfied with all of your purchases from us. Therefore, if you are not happy with your order from Upscale Pup, you may return the item to us for a refund or exchange. Please view our Return Policy.

I'm a manufacturer/designer: How do I submit wholesale products and information?
Thank you for your interest in our Boutique carrying your product(s). To submit your product(s) for our consideration, please send your catalog, and/or brochures, price list, ordering information, and a sample product to:

Upscale Pup
Attention: Purchasing Department
191 Pine Cone Dr.
Ormond Beach, FL 32174

Do you offer a mail order catalog?
Sorry, but we do not offer a mail-order catalog at this time. We offer our virtual online catalog, which is a wonderful, secure way to shop for unique items from the comfort of your own home or office.

What do I do if I have a special order request?
If you are interested in an item that does not list your size or style requirement (or specifically lists, "Special Order Only"), please feel free to contact customer care by phone or e-mail. Some of our items can be specially ordered to accommodate unique sizes. 

Do you carry all of the items shown on your website in your warehouse?
Even though we stock a large inventory, we do not carry all of our products in all sizes at all times. We do our very best to provide you with an accuarate time frame for shipping and delivery. Many product descriptions specifically list shipping information for your convenience. However, some items may be temporarily out of stock. If this is the case, we will notify you by e-mail and give you the option to wait for the item.  The majority of our manufacturers/designers are very quick to ship, so your delivery time would not be lengthy if your item is backordered.

Do you offer gift wrapping services?
Yes! Whenever possible, we are pleased to offer our gift wrapping services, so that items are ready (and packaged beautifully) for you to give upon receipt. We also offer direct shipping to your gift recipient. Personalized messages/cards are available as well. Please view our Gift Services Department.

Is there anything I should know about holiday delivery?
Yes! Please order holiday related items as soon as possible before the big rush occurs. By doing so, you will ensure the best selection and allow for standard delivery charges (as well as avoiding the heartbreak of missing a shipping deadline and not receiving your package in time for a particular holiday, especially Christmas).

Do you have a physical store location that I can visit?
No, we are virtual store only and do not have a retail location at this time.





Thank you to all of our wonderful customers.
It's our pleasure to serve you and your fabulous, upscale pups!


Categories
Category Icon Bakery
Category Icon Dog Clothes
Category Icon Dog Toys
Category Icon Dog Carriers
Category Icon Collars & Leashes
Category Icon Harnesses
Category Icon Grooming & Spa
Category Icon Just For Boys
Category Icon Organic
Category Icon Shop by Designer
Category Icon Accessories & Jewelry
Category Icon New Puppy Supplies
Category Icon Beds & Furniture
Category Icon Holiday & Occasions
Category Icon Dog Lover Gifts
Category Icon Treats
Category Icon Bowls & Dining
Category Icon Travel Essentials
Category Icon Sales & Specials
Category Icon Final Clearance
Category Icon Local Services

Join our Mailing List today! Receive Upscale Pup special offers and savings coupons:
 
Customer Care

Categories

Categories
Betty Boop
Toni Mari
Oscar Newman
PuchiBag
Louis Dog
VIPoochy
Sherpa
PuppyPurse
Pet Silk
Romy+Jacob


 
HACKER SAFE certified sites prevent over 99.9% of hacker crime. petfinder
Upscale Pup Contact
Upscale Pup Contact
Dog Clothes    Dog Dresses    Dog Coats    Dog Sweaters    Dog Shirts    Elevated Dog Feeders    Dog Costumes    Dog Life Jackets    Dog Wedding Dress    Dog Beds    Tear Stain Remover    Oscar Newman    Dog Bows    Fancy Dog Collars    Puppy Supplies    Dog Toys    Plush Dog Toys    Dog Beds    Louis Dog    Article Directory 1    Dog Chew Toys    Pet Stairs    Kids Bedding    Airline Approved Dog Carrier    Dog Collars    Dog Lover Gifts    Natural Dog Treats    Small Dog Bowls    Dog Travel Supplies    Pet Strollers    Betty Boop    Dog Bike Baskets    Dog Car Seats    Dog Harnesses    Dog Carriers    Dog Accessories    Dog Birthday    Small Dog Carriers    Dog Nail Polish    Dog Bowls    
Order Online 24 Hours a Day, 7 Days a Week, 365 Days a Year
Copyright 2009 Upscale Pup, LLC - All rights Reserved - Dog Clothes